GENERAL TERMS AND CONDITIONS
The online store, COMODYNES.NET, is operated by ZEPHYR PACIFIC LTD. under the existing agreement with DERMOFARM, S.A.
The following conditions govern the sale of the products presented on the website by the company ZEPHYR PACIFIC LTD., whose business address is 1413 1/2 West Kenneth Rd Suite #189 Glendale, CA USA 90201, (henceforth, ZEPHYR PACIFIC LTD.), to the client or user (henceforth, the client or USER), as well as its use. Both navigation and purchase of products on the online store, constitutes the acceptance on behalf of the user, without reserve, to the present General Conditions of contract and use. If you have any queries about these statements, please contact Customer Service.
ZEPHYR PACIFIC LTD. reserves the right without notice at any time to modify the present General Conditions of contract and use, as with the specific terms that may be included. The modifications would be published on the online store with the aim of informing Users, providing the modification date, while adhering to current legislation and regulations. Products offered on this site, and more specifically their prices, characteristics, promotions or any other type of information, are subject to change without notice.
1. WEBSITE CONTENT PROPERTY
All content published on this store, especially the designs, illustrations, texts, graphics, photos, images, logos, icons, buttons, in addition to software, brand names or industrial designs and any other signs susceptible to being used industrially or commercially are subject to intellectual and industrial property rights by DERMOFARM and are exclusive property of DERMOFARM. Under no circumstances shall it be deemed that any licence has been granted or that a waiver, transfer or total or partial assignment of the aforementioned intellectual and industrial property rights has been carried out. No permission is granted under any circumstances, to alter, use, develop, reproduce, distribute or transmit the content on the site without the prior express written permission by DERMOFARM.
ZEPHYR PACIFIC LTD. will not be held liable in any case or under any circumstance for the infringements of said rights that a user may commit.
2. CUSTOMER SERVICE
You can e-mail, write or call us with any doubts, queries or suggestions you might have.
ZEPHYR PACIFIC LTD. is the official partner of the COMODYNES.COM online store.
3. COVERAGE TERMS
Products offered are distributed throughout Europe, America, Asia, Africa and Oceania.
4. PURCHASE GUARANTEES
The items offered on this website are from the COMODYNES collection and comply with the same quality and guarantee requirements as our products sold at retail outlets.
Each product comes with the following information: Product name Product image/s Product description Directions for use Price.
5. PURCHASE PROCESS
To place an order you can buy as a registered user or, if you wish, as a guest, completing the electronic form and following the instructions given each time they appear. After registration and in order to make a purchase, you must add the desired product to your cart, as per the instructions on your screen – completing and verifying the order form provided. By confirming the order summary the client expressly and fully acknowledges and accepts these terms and conditions, entering into a contract.
The items you wish to buy can be selected and added to your cart by clicking on the appropriate icon. The cart will include the item reference number, its name and price in Dollars. Pertinent taxes will be listed separately, as well as postage costs.
The order form will request personal information that will be incorporated into our database, in order for ZEPHYR PACIFIC LTD. to process the order and facilitate future purchase on COMODYNES. Please remember that all personal information must be correct to avoid confusion or incidents when despatching the item/s acquired. If requested, you will also receive information and publications via post and/or e-mail, related to COMODYNES and/or other promotions prepared by ZEPHYR PACIFIC LTD..
Once the online purchase is complete, and before the order is despatched, a summary will be sent identifying the item/s acquired, the total order amount (transport and all tax included), together with the despatch information. To confirm the order click on the “Accept Purchase” button.
5.2 Prices and Currency:
ZEPHYR PACIFIC LTD. presents and sells all products in DOLLARS.
5.3 Payment Method
Purchases can be made via a secure credit or debit card (VISA, MASTERCARD, AMEX, DISCOVER), PayPal. No other methods of payment are accepted.
Payments made with credit or debit cards are carried out online in real time, through the payment gateway of the corresponding financial institution, once the information provided has been verified.
At which time, a message will be sent by e-mail, including the order summary and personal information provided. Failure to receive this message could be due to a temporary problem in the communications network or a mistake when entering the e-mail address provided. In both cases it is advisable to contact Customer Service.
ZEPHYR PACIFIC LTD. offers the following methods of payment:
Credit card VISA, MASTERCARD, AMEX, DISCOVER.
We guarantee that all transactions conducted by ZEPHYR PACIFIC LTD. are 100% secure. All transactions involving the transfer of personal or bank data are made in a secure environment. ZEPHYR PACIFIC LTD. uses PAYPAL for ALL TRANSACTIONS.
We will always request the following VISA, MASTERCARD, AMEX or DISCOVER details: card number (PAN), expiry date, and Card Security Code (CSC), which is typically the separate group of 3 numbers displayed in italics on the back of the card, in order to create a more secure transaction.
Once your information has been entered the operation is sent to the card issuer, who verifies the card and authenticates the transaction. The card issuer confirms the ownership authenticity.
IMPORTANT NOTE: If you do not have a secured credit card you can also pay using PayPal, which allows you to pay with a credit card. The process is immediate and easy to use.
PayPal is a secure, easy and affordable way for customers to pay online. PayPal’s service is based on the existing financial infrastructure for bank accounts and credit cards, creating a global real-time payment solution.
For more information visit the PayPal website. http://www.paypal.com.
5.4 Order despatch. Postage and packaging costs.
Items bought at COMODYNES.NET are sent via USPS and subject to the aforementioned delivery times, according to the destination.
To avoid delivery incidents (incorrect address, no one found at the address, etc.) it is essential to fill the form out correctly, and you must provide a telephone number and e-mail address.
The delivery times can be longer during certain times of the year, for example during the winter holidays. In which case, ZEPHYR PACIFIC LTD. must clearly and unambiguously inform the user of such delays before the User pays for the purchase order.
ZEPHYR PACIFIC LTD.’s liability is limited in cases of force majeure (strikes, adverse climatic events which hinder the normal land, sea or air traffic…). In such cases, ZEPHYR PACIFIC LTD. will deliver orders as soon as possible, and the aforementioned delivery times will no longer apply.
6. PURCHASE LIMIT
ZEPHYR PACIFIC LTD. does not allow the resale of COMODYNES products. Clients interested making purchases over the stipulated amount or for resale, must contact ZEPHYR PACIFIC LTD., sending an e-mail to firstname.lastname@example.org or call us at (818) 551 0209, where we will inform you of your purchase options.
To use the guarantee on exchanges or returns it is imperative you keep the delivery note, which is valid for 2 years and will be sent with your order and/or by e-mail.
8. RETURNS AND EXCHANGES
If you receive a product you are not completely satisfied with, ZEPHYR PACIFIC LTD. allows for an exchange or return to be made within a period of fourteen (14) days from the day of receipt, as long as the item has not been used or damaged. ZEPHYR PACIFIC LTD. will not be able to accept the return of damaged or used items, or items removed from their original packaging. USER must contact ZEPHYR PACIFIC LTD. in writing before sending back incorrect order. When ZEPHYR PACIFIC LTD. receives the product, in the aforementioned conditions, a refund will be issued for the value of the item. In order to successfully process the return, please return the product in perfect condition, unused and in its original packaging. Be sure to properly package all product/s to be exchanged or returned, when sending them. If products become damaged due to incorrect packaging we will not be able to accept the return.
ZEPHYR PACIFIC LTD. also accepts returns for factory defects or if the client receives an incorrect product, providing it is our mistake and not listed in the order summary. In such cases, ZEPHYR PACIFIC LTD. will organise the pick-up of said product and the delivery of the new product. USER must contact ZEPHYR PACIFIC LTD. in writing before sending back any return.
Send an e-mail to email@example.com, specifying the reason for the return, the product you would like to return, your name and the order number for the product you are returning.
Send us the package to the following address:
1413 1/2 West Kenneth Rd Suite #189 Glendale, CA USA 90201
Once the goods are received at our warehouse and we verify the aforementioned conditions are met, ZEPHYR PACIFIC LTD. will accept the return and proceed to issue a refund for the returned goods (less the cost of postage incurred upon sending the goods), in accordance with the method of payment used, and if applicable, despatch the new product. If payment was made by credit card, the refund will be issued to the same card. If payment was made by a method other than credit card, we will request your account number, where the refund will be deposited.
We will issue the refund in 30 days or less, once the item has been received at our warehouse. Please take into account that, if the original payment was made with a credit card, the credit may not appear until your next statement.
Keep in mind ZEPHYR PACIFIC LTD. does not accept COD (Collect/Cash on Delivery) postage; therefore, you are responsible for all postage costs – with the exception of factory defects or if you receive an incorrect product, in which cases ZEPHYR PACIFIC LTD. will be responsible for all postage costs.
9. PERSONAL INFORMATION PROTECTION
In adherence to the terms established in the Organic Law 15/1999, of December 13, relating to Personal Data Protection (PDP), we inform that, by filling in the form your personal data will be incorporated and dealt with in an automated file for personal information, created and maintained by ZEPHYR PACIFIC LTD. The information provided by the USER can be used by ZEPHYR PACIFIC LTD. and/or transferred exclusively to COMODYNES.COM
ZEPHYR PACIFIC LTD. will collect the following information upon registration: first name, last name, delivery and billing addresses, e-mail address, company name and telephone number, in order to provide a good service.
The purpose of said file is as follows: 1) To better serve you, deliver orders without delays, and contact you in case any incidents do occur during delivery 2) send you product information that might be of interest to you, or offer you promotions for free services 3) follow-up if you stop the order process, and try to help you if a problem occurs during your visit to our online store.
We will only send commercial communications about new products, special offers, purchasing processes and shopping cart assistance, in addition to the latest developments pertaining to this site and/or COMODYNES.NET in general.
Additionally, ZEPHYR PACIFIC LTD. will be able to send you commercial communications of your interest, with a maximum periodicity of one month, limited to products marketed by ZEPHYR PACIFIC LTD. clients.
ZEPHYR PACIFIC LTD. clients may exercise their right to access, modify, cancel and oppose this permission by sending an e-mail to firstname.lastname@example.org or writing to ZEPHYR PACIFIC LTD., 1413 1/2 West Kenneth Rd Suite #189
Glendale, CA USA 90201.
Here is an example of how cookies help us: They save custom user settings (the language and country they are in), this information serves to recognise user information so the user does not have to input it again when revisiting. Furthermore, it allows us to manage your shopping cart and stores your order information while you continue to browse our website. If you want you can disable cookies by changing your browser settings.
11. MORE INFORMATION
ZEPHYR PACIFIC LTD. hereby commits to not engage in misleading advertising. To these effects, misleading advertising does not include formal or numeric errors which may be found within the different sections of the online store, caused as a consequence of incomplete or faulty maintenance and/or updating of the information contained in these sections. ZEPHYR PACIFIC LTD., in accordance with this article, promises to correct said errors as soon as it has knowledge of them.
Users making purchases on this site hereby state they are of legal age. Purchases made by minors require prior authorization by a parent, legal guardian or lawful representative, who are considered responsible for the purchases made by minors. Minors must obtain the required consent to be able to proceed with purchases.
These General Contractual Terms and Conditions were last updated on January 21, 2016.